Official Statement
Shortly after the incident happened, an official statement was released by the casino addressing it. It began with, “Rocket Gaming Systems, the machine manufacturer, is in the process of conducting a forensic investigation to determine the cause of the display malfunction that occurred on the machine Ms. Castillo was playing.”
Maximum Jackpot
It further continued to explain, “This machine offers a maximum jackpot of $20,000 if a maximum bet is placed on all lines.” Also, it added, “The maximum jackpot that Ms. Castillo could have won based on the number of lines and credits she was betting was $6,000.”